Help & Support

What went wrong?

Search the common answers first. If the answer is not here, the contact form goes to a person, not a ticket void.

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Keep the catalogue honest

Riddim stays free because listeners back it. Pick an amount — your card is secured by Paystack, and you must be signed in.

Goes directly to the station — not to a corporation. Thank you.

Founding support, remembered.

Support during the founding era and you can apply to the Pioneer Wall. Approval is editorial, never automatic — approved founders are credited on the wall and receive the founding badge.

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Help topics

Common answers

Start here

Playback says “Nothing playing” after I press playPlayback · player The stream stops when I lock my phonePlayback · mobile How do I cancel Riddim+ and keep my library?Billing · cancellation Why was I charged in a different currency?Billing · currency My downloads disappeared after an updateDownloads · offline Can I upgrade a beat licence to exclusive rights?Licences · marketplace My podcast episodes are not appearing after activationPodcasts · activation How do I export or delete my listening data?Account · privacy

Contact

Talk to a person

Include the email on your account and the device you were using. For playback issues, tell us the track and the time it failed.

Supportsupport@riddim.life · replies within two working days
Billingbilling@riddim.life · include the receipt number
Privacyprivacy@riddim.life · data access and deletion
HoursMonday to Friday, 09:00–18:00 WAT

Urgent security issue? Email security@riddim.life and do not include passwords.

Send a message

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Never include card numbers.